FAQs
How can I contact Korzy?
You can email us at support@korzyshop.com
Our customer support team responds within 24–48 business hours (Monday–Friday).
Do you ship worldwide?
Yes, we ship worldwide.
Where do you ship from?
We partner with international fulfillment centers. Orders are shipped from the warehouse closest to your location based on product availability.
What payment methods do you accept?
We accept:
• Visa
• Mastercard
• American Express
• Discover
All payments are processed securely through encrypted checkout.
When will my order be processed?
Orders are processed within 1–3 business days (Monday–Friday).
Orders are not processed on weekends or public holidays.
Can I change or cancel my order?
You may request changes or cancellations within 12 hours of placing your order.
After this window, the order may already be in processing. However, you may still return the item after delivery in accordance with our return policy.
How long will it take to receive my order?
United States: 7–15 business days
International: 10–20 business days
Delivery times may vary due to customs or carrier delays.
Will I receive tracking information?
Yes. All orders include tracking.
Once your order ships, you will receive a tracking number via email. Please allow 2–3 days for tracking updates to appear.
What if I don’t receive my order?
If your order has not arrived within 30 days of shipment, please contact us. We will assist you with a replacement or full refund.
What if my item is defective, incorrect, or damaged?
Please contact us within 7 days of delivery with:
• Your order number
• Clear photos of the item
• Description of the issue
We will resolve the issue promptly.
Will I be charged customs or import taxes?
Depending on your country, customs duties or import taxes may apply. These charges are determined by your local customs authority and are the customer’s responsibility.
How do refunds work?
Approved refunds are issued to your original payment method within 7–10 business days after we receive and inspect the returned item.
Processing times may vary depending on your bank.
30-Day Money-Back Guarantee
Not satisfied? Return it within 30 days of delivery for a full refund.
Email us at support@korzyshop.com and we’ll take care of it.
No hassle. No complicated process.
Your satisfaction is our priority.